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Coronavirus Trade Customer Update


COVID-19 (Coronavirus) Update for Trade Customers

Dear Valued Customer,

As with most businesses around Australia we have been actively responding to the evolving situation in respect of COVID-19. We thought it was now appropriate to provide you with some information about the actions we are taking to minimise any impact on our people and customers.

First and foremost, the health and wellbeing of our people and those we come in contact with is paramount. Accordingly, we have adopted the guidelines provided by the Federal Government and the Department of Health with respect to sanitisation and social distancing of our workforce. We have also implemented additional cleaning and sanitisation measures that we believe are necessary in our stores and facilities to mitigate the risk posed by Coronavirus.

Furthermore, we have formulated contingency plans in anticipation of various scenarios that we believe may develop in the short to medium term to ensure that, in the event that they do, there is limited, if any, disruption of supply to you.

We have also been and will continue to be in constant contact with our suppliers to ensure that there will be no supply or delivery interruption and at this stage we do not anticipate any issues. However, should that change we will notify you immediately.

Our position is to continue to monitor the situation daily and act in a balanced but decisive manner and always in the best interest of our people and customers. We will continue to communicate updates to you as and when appropriate.

Despite this unprecedented situation, it is business as usual for us. All of our stores are open, our manufacturing facilities are in full operation and Stratco Direct and our other ecommerce solutions are available at www.stratco.com.au.

Most importantly, our sales team remain on the road and available in person (sanitiser in hand), by phone and email so please make sure that you contact them should you have any questions or requirements. Please use your regular contact details or you can contact our local order offices on the following phone numbers:

  • QLD Order Office (07) 3451 4433
  • NSW Order Office (02) 8811 7223
  • VIC Order Office 1300 165 165
  • SA Order Office (08) 8349 5555
  • WA Order Office (08) 9456 8999
  • NT Order Office (08) 8944 2300

Matt Wiseman
National Trade Sales Manager