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Coronavirus Update

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COVID-19 (Coronavirus) Victoria Update:
Non-Contact Shopping At stratco.com.au

Non-Contact Click & Collect or Delivery
While Victoria is in Stage 4 COVID restrictions, you can still shop online at stratco.com.au or over the phone on 1300 165 165 (Mon-Sat).  You can either click & collect from your local store Monday to Friday, or have your purchase delivered to your door. 

Click & Collect Monday to Friday
Our stores will be open for collection of orders from Monday to Friday, 8:30 AM to 5:00 PM. Please allow 4 trading hours for our team to prepare click & collect orders of stocked product for a fast and convenient contact free collection (custom manufactured products will take longer). Per restrictions imposed by the Victorian Government, you must live within 5km of your local Stratco store to collect your order.

Phone Orders and Customer Service 1300 165 165 Monday - Saturday
Our friendly customer service team are ready to take your order over the phone Monday to Saturday. They can also assist with the HowTo knowledge and advice for your outdoor living projects.

Trade Customers
Trade orders can be placed by phone on 1300 165 165 Monday to Saturday. We will prepare your order for non-contact collection Monday to Friday.

Non-Contact Collection Process
Orders will be avialable for collection Monday to Friday. There will be a mobile phone number displayed prominently at the store. When you arrive, please call this number. A team member will collect your products and place them safely before leavingto allow you to secure your load in isolation.

Non-Contact Delivery Safety Measures
Our fleet of delivery vehicles will continue to operate with additional safety measures. Customers will be contacted via mobile phone and deliveries made with no physical contact required. Physical distancing requirements and best practice hygiene standards will be maintained at all times.

Additional Hygiene Measures
First and foremost the health and wellbeing of our people is paramount and accordingly, we have adopted the guidelines provided by the Victorian Government, Federal Government and the Department of Health.  We have also implemented additional cleaning and sanitisation measures that we believe are necessary in our stores and facilities to mitigate the risk posed by Coronavirus.      

No Disruption To Manufacturing
Our manufacturing and warehouse facilities remain open Tuesday to Friday as we continue to produce and store our suite of products. This includes manufactured to order jobs for trade and general customers.

More Information
Our position is to continue to monitor the situation daily and act in a balanced but decisive manner and always in the best interest of our people and customers.  We will continue to communicate updates to you as and when appropriate.

We thank you for your ongoing support and custom, it is greatly appreciated.  Please contact our friendly customer service team on 1300 165 165 Monday to Saturday if you would like any further information.

Regards

Drew Heidenreich
Stratco Victoria State Manager