Delivery Frequently Asked Questions
E-commerce Products
The estimated delivery time varies by product. An estimated delivery time can be seen on the product page once you select "Delivery". This estimated delivery time is also confirmed throughout the checkout process.
Custom Products
Lead time varies depending on the product. Please request a quote to learn more.
If you have any questions about the status of your order, please contact us.
For step‑by‑step guidance on collecting your order, please refer to our Pick‑Up Guide
Unfortunately, we’re unable to deliver orders to PO Box addresses. Please ensure a physical street address is provided at checkout to avoid delays.
To update your delivery address, please call us on 1300 165 165 during our trading hours.
You can view our current trading hours below.
E-commerce Products
Delivery charges are calculated automatically and displayed at the checkout before you complete your order.
Custom Made Products
A member of our sales team will confirm the delivery charge with you prior to delivery.
Our deliveries are limited to the front of your property.
If you’re not home at the time of delivery, your order will be left safely at your property where appropriate.
If you have any specific delivery instructions or would like to discuss alternative options, please contact us on 1300 165 165 prior to delivery.