Most popular questions
You accumulate points at the same rate as you would in one of our stores.
For every $1 spent you accumulate 1 point.
Occasionally we may choose to implement a promotion where Super Savers will earn double or even triple points for every dollar spent. At Stratco’s discretion, the maximum total value of vouchers in any one transaction may also be increased for a defined period of time.
E-commerce Products
Delivery charges are calculated automatically and displayed at the checkout before you complete your order.
Custom Made Products
A member of our sales team will confirm the delivery charge with you prior to delivery.
To update your delivery address, please call us on 1300 165 165 during our trading hours.
You can view our current trading hours below.
Yes, you will be emailed a receipt of your order once payment has been approved.
You can return your order if the product you purchased:
- Is faulty or defective (and the issue wasn’t caused by misuse or installation),
- Does not match the description or sample provided, or
- Does not perform as described or as reasonably expected. Some of our products are custom made. For these items, please double check measurements, profiles and colours before placing your order.
For products that are not custom made, you can:
- return the item to your local Stratco store, or
- request a courier pickup (a fee applies for change of mind returns).
To arrange a courier pickup, call 1300 165 165 during trading hours or use our online contact form.
Yes, gift cards can be bought online under the 'Gift Cards' category.
Yes, it is safe to enter your credit card details. Your information and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. You can see this by looking at the URL - 'https', the 's' indicates you are in a secure area employing SSL. Your browser may also give you a pop up message that you are about to enter or leave a secure area. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it almost impossible for this information to be intercepted.
Custom made products are items made specifically to your selected measurements, colours or selections. Because these items are made to order, limitations apply regarding refunds and returns of these products.
Yes, proof of purchase is required. Proof of purchase may include a valid tax invoice or order confirmation.