Most popular questions
Unless otherwise specified, the voucher will have the same duration as a voucher generated in-store.
This duration is three months. However, from time to time we may choose to reduce or increase the duration of the vouchers at our discretion.
The delivery charge is automatically calculated and varies according to the products that you order. The delivery charge will be shown at the 'Checkout' stage before you accept the order.
Yes, you will need a copy of your receipt to return your order.
Yes, gift cards can be bought online under the 'Gift Cards' category.
You can cancel or change an order for Stratco manufactured product provided that manufacturing has not commenced. Orders for non-Stratco manufactured products can be cancelled or changed provided that the order has not been dispatched for delivery. You will need to call 1300 165 165 between 7.30am and 5.30pm Monday to Friday, 8am to 5pm Saturday or 9am to 5pm Sunday and public holidays (CST) to see if your order can be cancelled or changed.
Non-Stratco manufactured products can be returned. Stratco manufactured products are unable to be returned.
Yes, you will be emailed a receipt of your order once payment has been approved.
You accumulate points at the same rate as you would in one of our stores.
For every $1 spent you accumulate 1 point.
Occasionally we may choose to implement a promotion where Super Savers will earn double or even triple points for every dollar spent. At Stratco’s discretion, the maximum total value of vouchers in any one transaction may also be increased for a defined period of time.
In the top red bar, on the right hand side, click on the 'Login / Register' (person) icon. Click on 'Login' and enter your details. Once logged-in the page will refresh.
Click on the 'Login / Register' (person) icon in the top red bar again. Click on 'Edit my details' to change or update your information.
You can change the delivery address by calling 1300 165 165 between 7.30am and 5pm Monday to Friday, and 8am to 5pm on Saturday (CST) within 24 hours of placing your order.