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Refunds and Returns

Your Refund Rights

Please choose carefully

You are not entitled to a refund if you simply change your mind or make a wrong choice.

You are entitled to a refund if the goods purchased:

  • are defective (the defect not being caused by you)
  • do not match the description or sample provided by us
  • do not do what they are supposed to or what we said they would

Some of our goods are manufactured to order and with these goods you must check carefully for measurement, profile and colour prior to ordering.

This refund policy applies if you return the goods within a reasonable period of time and you can prove that you have purchased the item from us.

If you have any questions about our refund policy or if you are eligible for a refund please call us or visit us in-store.

Refunds and Returns FAQs