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      Delivery

      Delivery Information

      If you have chosen to have your goods delivered to your nominated address the following will generally apply:

      Timing:

      • All items in your order will be shipped together. If there is a long delivery time for some of the products in your order, contact us to discuss your options.
      • Deliveries will be made on an agreed day, we can not guarantee deliveries will occur at a specific time.
      • Deliveries may be made late in the afternoon and therefore it is recommended that you plan to start your project on the day following the delivery
      • Should there be an issue that prevents your goods from being delivered on the agreed day, Stratco will endeavour to contact you to advise you of the revised delivery arrangements
      • Should you need to change the delivery date you will need to contact the store or office from which the goods were purchased at least 2 working days prior to the delivery date to determine if this change can be made.

      Placement:

      The driver will always endeavour to carry out any specific delivery instructions provided and will place the materials where they believe is most appropriate. However, the placement of the goods being delivered will be at the discretion of the delivery personnel and will take into account:

      • Site access
      • Load size
      • Product weight and dimensions
      • Delivery vehicle capabilities
      • Safety of the driver and members of the public

      In general this will restrict all deliveries to the front of the property, inside the front boundary, or as near as possible to the front boundary if access to the property is not possible.

      Many of the vehicles used to deliver Stratco’s products weigh in excess of 8 Tonnes and as such will exceed the design capacity of typical household driveways, footpaths and pavers and will almost certainly damage grassed areas. Therefore in most instances Stratco’s delivery vehicles will not be able to enter your premises.

      Arrival:

      The driver will, if possible, announce when the delivery is being effected. If the site is unattended at the time of delivery the time will be noted on the delivery paperwork.

      Unloading:

      The delivery drivers are trained in the correct handling and delivery of our products so that they minimise the potential of injury to themselves and damage to the products. Unfortunately they will not be able to accept assistance from others on the site as it may result in injury and or product damage. Therefore, we ask that you refrain from assisting the driver and observe from a safe distance. We particularly ask that young children and pets be kept well clear of the delivery vehicle during this process.

      Multiple Deliveries:

      In some instances your order may be split across multiple deliveries.  Call us on 1300 740 389 to discuss if this raises any concerns.

      Issues:

      In the unlikely event that product is missing or has been damaged during delivery please notify the store or office from which the product was purchased. To assist with rapid resolution of this issue please have all paper work relating to the order and delivery available for reference during the discussion.

      Customer Pickup Information

      View our Load Restraint Guidelines for Customer Pick-ups document, or see more information below:

      If you will be collecting your goods from Stratco’s premises then there are some key points that you will need to be aware of:
      When you arrive at the customer pick up area please park your vehicle in the designated pick up locations or follow the directions of the Stratco team members. The Stratco team members have been specifically trained in the handling and loading of Stratco’s products and as such are the best people to load your vehicle.

      In order to ensure that your vehicle is loaded correctly and that you can safely transport your load, our team have been instructed to:

      • Not load a vehicle that is considered to be un-roadworthy
      • Not place a load on a vehicle if doing so will result in a breach of the road transport regulations
      • Not load a vehicle if the behaviour of the driver indicates that the driver may be affected by drugs or alcohol
      • Place the load on the vehicle as directed by the customer, providing the aforementioned criteria are satisfied

      In the event that your goods are unable to be loaded onto your vehicle Stratco can arrange for the goods to be delivered or you may elect to return with a different vehicle that is suitable to transport your goods. We appreciate your understanding should this situation occur.

      While you are collecting your goods there are some key safety requirements that are to be observed:

      • Beware of forklifts and follow the directions of the Stratco team members at all times
      • Children must be supervised at all times and when possible and practical should remain in the vehicle during the loading process
      • Abide by the vehicle loading traffic management plans that apply to the location where you are collecting your goods (A typical plan is provided below)
      • Smoking is not permitted in the customer pick up area
      • Do no leave the customer pick up area whilst your vehicle is being loaded
      • Do not handle the products, particularly sheet metal products, the loading of your vehicle will be undertaken by Stratco team members
      • You will be responsible for securing your load and will need to provide appropriate load restraining devices

      Traffic management zone:

      The exclusion zones apply for all customer pick up vehicles (cars, utilities, vans, trucks). The location of the designated safety zone may change due to specific site conditions. Stratco team members will advise you when this occurs.

      Legal load projection limits:

      The following diagrams have been provided to assist with determining what types of loads your vehicle is able to transport. All dimensions are from fixed vehicle panels, not including mirrors.

      Car

      Utility

      Truck

      Trailer

      Delivery Procedures

      The following notes have been prepared to assist your understanding of our delivery procedures. In doing so it will allow a 'partnership' approach in getting your materials and products delivered to site, on time and in good condition.

      Specific delivery times cannot be arranged but deliveries will be made on an agreed day unless you are advised otherwise. As deliveries may be made late in the afternoon it is recommended that you plan to start your project on the day following the delivery. We do not offer 'Cash on Delivery' facilities and all orders must be paid for before delivery.

      Delivery of Hardware Products

      • Hardware items will be delivered by third party freight companies.
      • Hardware items will only be delivered to the front of a property, they will not enter a house or unpack product.
      • Specified times cannot be given for delivery, only the delivery date can be given.
      • Signatures are required for received products.
      • Specifying delivery to a work address may ensure products are received sooner if there will be nobody to sign for goods at a residential address.
      • In the event delivery is by a third party courier without authority to leave your order unattended and there is no one at the receiver's property at the time of delivery, you will be provided with instructions on how to collect your order or arrange another delivery attempt.
      • Goods may be left but only if written instructions are provided at the time the order is placed, for example; 'if not at home, leave behind the side gate'.
      • Goods will be packaged as per the pictures below:

      Stratco Manufactured Product Delivery Zones

      Stratco manufactured products, which include products listed under the ‘Home Improvement’ and ‘Building and Construction’ menu, are delivered via Stratco’s own distribution network. Those delivery zones are displayed below. Please note that not all delivery zones are serviced every day. Please confirm the designated delivery days for your zone at the time of order placement.

      ‘Hardware’ products are covered by a different delivery network. Hardware product delivery availability will be indicated when browsing products under the ‘Hardware’ menu.

      Delivery Schedule
      Area 1 Sydney Metro Daily
      Area 2 Central Coast Daily
      Area 3 The Blue Mountains Tuesdays, Thursdays
      Area 4 Newcastle and Hunter Valley Daily
        Hunter Valley to Muswellbrook Tuesdays, Thursdays
        Mid Coast to Taree Wednesdays
      Area 5 Mid South Coast Daily
      Area 6 Southern Highlands Daily
      Area 7 South Coast Tuesdays, Fridays
      Area 8 ACT, Queanbeyan Daily
      Area 9 Goulburn Mondays, Wednesdays, Fridays
      Area 10 Crookwell Wednesdays

       

      (Areas 8, 9 and 10 are not shown on the map)

      Boundary Points

      AREA 1
      Bound by the Hawkesbury River in the north, the Nepean River in the west (including Great Western Highway to Katoomba) and by a line drawn to join The Oaks to Helensburg in the south.

      AREA 2
      Bound by Budgewoi in the north, and then by a line drawn to join Dooralong to Peats Ridge in the west, and the Hawkesbury River in the south.

      AREA 3
      Towns along the Great Western Highway from Katoomba to Lithgow.

      AREA 4
      Bound by the Hunter River in the north to Nelson Bay, Maitland, Braxton, Cessnock and south to Budgewoi.

      AREA 5
      Bound by Helensburg in the north and ciries and townships along the Pacific Highway south to South Nowra.

      AREA 6
      Hume Highway from Picton south to Buxton, Bargo, Mittagong, Bowral, Mossvale and Bundanoon.

      AREA 7
      Bound by South Nowra in the north and cities and townshipd along the Pacific Highway south to St. Georges Basin.

      AREA 8
      ACT - Bound by Bonner in the north, Duffy in the west, Jerraboberra in the east and Banks in the south. Queanbeyan - An area within 5km radius of central Queanbeyan.

      AREA 9
      An area within 20km radius of central Goulburn and townships along the Federal/Hume Highway south of Goulburn.

      AREA 10
      An area within 20km radius of central Crookwell and townships along Crookwell Road between Goulburn and Crookwell.

      Delivery Schedule
      Area 1 Daily
      Area 2 Daily

      Boundary Points

      AREA 1
      North of Coolinga Shopping Centre.

      AREA 2
      South of Coolinga Shopping Centre as far as Arnhem Highway.

      AREA 3
      South of Arnhem Highway.

      Delivery Schedule
      Areas: 1, 2, 4, 6, 8 Daily
      Area 3 Hinterland Tuesdays, Thursdays
      Area 5 Noosa to Gympie Mondays, Thursdays
      Area 7 Northern Rivers Hinterland Mondays, Thursdays
      Area 9 West of Toowoomba Wednesdays, Fridays
      Area 10 Toowoomba to Warwick Tuesdays, Thursdays

      NOTE: Weekly run south from Warick to Tenterfield is also available.

      Boundary Points

      AREA 1
      Bound by Yatala in the south, Caboolture River in the north and Ipswich in the west.

      AREA 2
      Bound by Yatala in the north, Tweed River in the south and Canungra to the west.

      AREA 3
      Bound by Peak Crossing in the north, Rathdowney and Springbrook in the south, Yangan and Fordsdale in the west.

      AREA 4
      Bound by Caboolture River, Kenilworth in the west and Tewantin in the north.

      AREA 5
      Bound by Tewantin in the south and Kenilworth in the west and Gympie in the north.

      AREA 6
      Bound by the Tweed River in the north, Murwillumbah in the west and Lismore and Ballina in the south.

      AREA 7
      Bound by Murwillumbah in the east and Lismore and Casino in the south, Kyogle in the west and Rathdowney in the north.

      AREA 8
      Bound by Ipswich in the east, Peak Crossing in the south, Caboonbah and Haden in the north, and MtTyson in the west.

      AREA 9
      Mt Tyson in the south and Cecil Plains and Dalby in the west, Oakey and Moola in the east.

      AREA 10
      Cecil Plains and Millmerran in the west, Stanthorpe in the south, Yangan to Fordsdale in the east.

      Delivery Schedule
      Area 1 Metropolitan Daily
      Area 2 Outer Metropolitan Daily
      Area 3 Murraylands Tuesdays, Thursdays
      Area 4 Fleurieu Fridays
      Area 5 Langhorne Creek Thursdays
      Area 6 Riverland Mondays, Wednesdays, Fridays
      Area 7 Copper Triangle Tuesdays, Thursdays
      Area 8 Port Lincoln Mondays
      Area 9 Clare Wednesdays

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      Boundary Points

      AREA 1 - The Metropolitan Area

      Bound by Two Wells and Port Gawler in the north and from there by a line drawn to connect Willaston, Tea Tree Gully, Clarendon, Willunga and Sellicks Beach.

      AREA 2 - Outer Metropolitan Area
      Bound by a line drawn to connect Pinery, Owen, Alma, Tarlee, Kapunda, Angaston, Eden Valley, Mount Pleasant, Harrogate, Callington and Strathalbyn to Goolwa via the Strathalbyn to Goolwa Road, along the south coast to Victor Harbor, Encounter Bay and across to Yankalilla and Normanville.

      AREA 3 - The Murrraylands
      Bound by a line drawn to connect Strathalbyn, Callington, Mt Pleasant along the Eden Valley Road to Angaston. East along the Angaston-Swan Reach Road to Swan Reach then following the Murray River south to Murray Bridge. Along the Princes Highway to Tailem Bend then south to the Wellington turn off, west back along the Langhorne Creek Road to Strathalbyn.

      AREA 4 - The Fleurieu Area
      Bound by Encounter Bay, Yankalilla and Normanville.

      AREA 5 - The Langhorne Creek Area
      Bound by a line to connect Goolwa, Currency Creek and Strathalbyn. East along Langhorne Creek Road. South down Lakes Plains Road to Lake Alexandrina, then follow the banks of Lake Alexandrina back to Goolwa.

      AREA 6 - The Riverland Area
      Bound by the Thiele Highway from Kapunda to Morgan then north of the River Murray on the Goyder Highway through Taylorville, Overland Corner to Monash. Then following the Sturt Highway into Renmark then across the river to Paringa and Wonuarra. South along Stanitzki Road to Bookpurnong Road, then south along to Bookpurnong Road to Loxton continuing onto Kingston Road to Stott Highway. West along the Stott Highway through to Swan Reach, Sedan and Angaston across to Kapunda.

      AREA 7 - The Copper Triangle
      Bound by the coast from Middle Beach up to Port Wakefield along the Copper Highway through Kulpara, Paskerville, Thrington to Kadina. Down the Moonta-Kadina Road to Moonta across to Port Hughes then up the coast taking in Moonta Bay, Wallaroo, Tickera to Port Broughton and Fishermans Bay. South down the Upper Yorkes Road to Bute onto Kulpara. Continue south on the Copper Coast Highway to Port Wakefield, west on Bowmans Road to Balaklava. Then south down Traeger Road to Mallala continuing onto Mallala Road to Two Wells.

      AREA 8 - The Port Lincoln Area
      Bound by the Lincoln Highway in the east connecting Tumby Bay and Port Lincoln, along the coast in the south to Coffin Bay in the west, north via the Tod Highway to Cummins and returning to Tumby Bay along Bratten Way

      AREA 9 - The Clare Area
      Bound by Pinery and Balaklava in the west up to Halbury then up to Armagh in the north, across to the east through Clare to Farrell Flat. Then north to Burra following the Goyder Highway to the Worlds End Highway through Roberstown to Eudunda. Follow the Eudunda Road back towards Kapunda west to Tarlee, Alma, and Pinery.

      General Delivery Schedule
      Areas 1-4 Daily
      Area 5 Thursdays
      Area 6 Tuesdays
      Areas 1-2 Mondays, Wednesdays
      Areas 3-4 Tuesdays, Thursdays, Fridays
      Area 5 Thurdays
      Areas 5 Mondays
      Garden Shed Delivery Schedule

      Boundary Points

      AREA 1
      Bound by the following suburbs and towns: Werribee, Wyndham Vale, Bacchus Marsh, Melton, Sunbury and Mickleham then via Donnybrook Road and Hume Freeway to Epping.

      AREA 2
      Bound by the following suburbs and towns: Hume Freeway to Donnybrook Road, Whittlesea, St Andrews, Yara Glenn, Ringwood, Bulleen and Kew.

      AREA 3
      Bound by the following suburbs and towns: Eastern Freeway, Balwyn North, Blackburn North, Ringwood, Lillydale, Montrose, The Basin, Belgrave, Narre Warren North, Monash/Princess Freeway.

      AREA 4
      Bound by the following suburbs and towns: Monash/Princess Freeway to Pakenham, then via Ballarto Road to Cranbourne South, Langwarrin and Frankston.

      AREA 5
      Bound by the following suburbs and towns: Frankston, Portsea, Balnarring, Hastings, Tyabb and Pearcedale.

      AREA 6
      Bound by the following suburbs/towns: Werribee, Lara, Geelong, Waurn Ponds and Moolap.

      Delivery Schedule
      Area 1 Metropolitan Daily
      Area 2 Near Country  
        North Tuesdays, Thursdays
        South Coast Daily
        South Central Fridays
      Area 3 Far Country  
        South Coast Tuesdays, Fridays
        South Central Thursdays

      (Areas 2 and 3 are not shown on the map)

      Boundary Points

      AREA 1
      North - Two Rocks and Chittering.
      East - Pinjarra, Hill Top Line, Mundaring, Wundowie and Chittering.
      South - Bouvard and Pinjarra.

      AREA 2
      North - Lancelin, Gin Gin, Northam and York.
      South Coast - Bunbury, Busselton, Collie, Mumballup, Capel and Donnybrook.
      South Central - Narrogin, Wagin, Arthur River and Williams.

      AREA 3
      South Coast - Dunsborough and Margaret River.
      South Central - Kirup, Mullalyup, Balingup, Greenbushes, Boyup Brook, Bridgetown and Nannup.

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