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Delivery

Delivery Information

If you have chosen to have your goods delivered to your nominated address the following will generally apply:

Timing:

  • All items in your order will be shipped together. If there is a long delivery time for some of the products in your order, contact us to discuss your options.
  • Deliveries will be made on an agreed day, but not an agreed time
  • Deliveries may be made late in the afternoon and therefore it is recommended that you plan to start your project on the day following the delivery
  • Should there be an issue that prevents your goods from being delivered on the agreed day, Stratco will endeavour to contact you to advise you of the revised delivery arrangements
  • Should you need to change the delivery date you will need to contact the store or office from which the goods were purchased at least 2 working days prior to the delivery date to determine if this change can be made.

Placement:

The driver will always endeavour to carry out any specific delivery instructions provided and will place the materials where they believe is most appropriate. However, the placement of the goods being delivered will be at the discretion of the delivery personnel and will take into account:

  • Site access
  • Load size
  • Product weight and dimensions
  • Delivery vehicle capabilities
  • Safety of the driver and members of the public

In general this will restrict all deliveries to the front of the property, inside the front boundary, or as near as possible to the front boundary if access to the property is not possible.

Many of the vehicles used to deliver Stratco’s products weigh in excess of 8 Tonnes and as such will exceed the design capacity of typical household driveways, footpaths and pavers and will almost certainly damage grassed areas. Therefore in most instances Stratco’s delivery vehicles will not be able to enter your premises.

Arrival:

The driver will, if possible, announce when the delivery is being effected. If the site is unattended at the time of delivery the time will be noted on the delivery paperwork.

Unloading:

The delivery drivers are trained in the correct handling and delivery of our products so that they minimise the potential of injury to themselves and damage to the products. Unfortunately they will not be able to accept assistance from others on the site as it may result in injury and or product damage. Therefore, we ask that you refrain from assisting the driver and observe from a safe distance. We particularly ask that young children and pets be kept well clear of the delivery vehicle during this process.

Multiple Deliveries:

In some instances you may receive more than one delivery as some products may originate from different premises.

Issues:

In the unlikely event that product is missing or has been damaged during delivery please notify the store or office from which the product was purchased. To assist with rapid resolution of this issue please have all paper work relating to the order and delivery available for reference during the discussion.


Customer Pickup Information

Detailed information for WA customers can be viewed in this PDF

If you will be collecting your goods from Stratco’s premises then there are some key points that you will need to be aware of:
When you arrive at the customer pick up area please park your vehicle in the designated pick up locations or follow the directions of the Stratco team members. The Stratco team members have been specifically trained in the handling and loading of Stratco’s products and as such are the best people to load your vehicle.

In order to ensure that your vehicle is loaded correctly and that you can safely transport your load, our team have been instructed to:

  • Not load a vehicle that is considered to be un-roadworthy
  • Not place a load on a vehicle if doing so will result in a breach of the road transport regulations
  • Not load a vehicle if the behaviour of the driver indicates that the driver may be affected by drugs or alcohol
  • Place the load on the vehicle as directed by the customer, providing the aforementioned criteria are satisfied

In the event that your goods are unable to be loaded onto your vehicle Stratco can arrange for the goods to be delivered or you may elect to return with a different vehicle that is suitable to transport your goods. We appreciate your understanding should this situation occur.

While you are collecting your goods there are some key safety requirements that are to be observed:

  • Beware of forklifts and follow the directions of the Stratco team members at all times
  • Children must be supervised at all times and when possible and practical should remain in the vehicle during the loading process
  • Abide by the vehicle loading traffic management plans that apply to the location where you are collecting your goods (A typical plan is provided below)
  • Smoking is not permitted in the customer pick up area
  • Do no leave the customer pick up area whilst your vehicle is being loaded
  • Do not handle the products, particularly sheet metal products, the loading of your vehicle will be undertaken by Stratco team members
  • You will be responsible for securing your load and will need to provide appropriate load restraining devices

Traffic management zone:

The exclusion zones apply for all customer pick up vehicles (cars, utilities, vans, trucks). The location of the designated safety zone may change due to specific site conditions. Stratco team members will advise you when this occurs.

Legal load projection limits:

The following diagrams have been provided to assist with determining what types of loads your vehicle is able to transport. All dimensions are from fixed vehicle panels, not including mirrors.

Car

Utility

Truck

Trailer


Delivery Procedures

The following notes have been prepared to assist your understanding of our delivery procedures. In doing so it will allow a 'partnership' approach in getting your materials and products delivered to site, on time and in good condition.

Specific delivery times cannot be arranged but deliveries will be made on an agreed day unless you are advised otherwise. As deliveries may be made late in the afternoon it is recommended that you plan to start your project on the day following the delivery. We do not offer 'Cash on Delivery' facilities and all orders must be paid for before delivery.


Delivery of Hardware Products

  • Delivery of Hardware items from the Stratco Online store will be despatched via Direct Freight Express.
  • Direct Freight Express will only deliver to the front of a property, they will not enter a house or unpack product.
  • Specified times cannot be given for delivery, only the delivery date can be given.
  • Signatures are required for received products.
  • Specifying delivery to a work address may ensure products are received sooner if there will be nobody to sign for goods at a residential address.
  • In the event there is no one at the receiver's property at the time of delivery, the driver will leave a card advising the receiver that a delivery was attempted. The receiver is then to make contact with Direct Freight Express to arrange another mutually convenient delivery date.
  • Goods may be left but only if written instructions are provided at the time the order is placed, for example; 'if not at home, leave behind the side gate'.
  • Goods will be packaged as per the pictures below:


Stratco Manufactured Product Delivery Zones

Stratco manufactured products, which include products listed under the ‘Home Improvement’ and ‘Building and Construction’ menu, are delivered via Stratco’s own distribution network. Those delivery zones are displayed below. Please note that not all delivery zones are serviced every day. Please confirm the designated delivery days for your zone at the time of order placement.

‘Hardware’ products are covered by a different delivery network. Hardware product delivery availability will be indicated when browsing products under the ‘Hardware’ menu.

Delivery Schedule
Area 1 Sydney Metro Daily
Area 2 Central Coast Daily
Area 3 The Blue Mountains Tuesdays, Thursdays
Area 4 Newcastle and Hunter Valley Daily
  Hunter Valley to Muswellbrook Tuesdays, Thursdays
  Mid Coast to Taree Wednesdays
Area 5 Mid South Coast Daily
Area 6 Southern Highlands Daily
Area 7 South Coast Tuesdays, Fridays
Area 8 ACT, Queanbeyan Daily
Area 9 Goulburn Mondays, Wednesdays, Fridays
Area 10 Crookwell Wednesdays

 

(Areas 8, 9 and 10 are not shown on the map)

Boundary Points


AREA 1
Bound by the Hawkesbury River in the north, the Nepean River in the west (including Great Western Highway to Katoomba) and by a line drawn to join The Oaks to Helensburg in the south.


AREA 2
Bound by Budgewoi in the north, and then by a line drawn to join Dooralong to Peats Ridge in the west, and the Hawkesbury River in the south.


AREA 3
Towns along the Great Western Highway from Katoomba to Lithgow.


AREA 4
Bound by the Hunter River in the north to Nelson Bay, Maitland, Braxton, Cessnock and south to Budgewoi.


AREA 5
Bound by Helensburg in the north and ciries and townships along the Pacific Highway south to South Nowra.


AREA 6
Hume Highway from Picton south to Buxton, Bargo, Mittagong, Bowral, Mossvale and Bundanoon.


AREA 7
Bound by South Nowra in the north and cities and townshipd along the Pacific Highway south to St. Georges Basin.


AREA 8
ACT - Bound by Bonner in the north, Duffy in the west, Jerraboberra in the east and Banks in the south. Queanbeyan - An area within 5km radius of central Queanbeyan.


AREA 9
An area within 20km radius of central Goulburn and townships along the Federal/Hume Highway south of Goulburn.


AREA 10
An area within 20km radius of central Crookwell and townships along Crookwell Road between Goulburn and Crookwell.

Delivery Schedule
Area 1 Daily
Area 2 Daily

Boundary Points


AREA 1
North of Coolinga Shopping Centre.


AREA 2
South of Coolinga Shopping Centre as far as Arnhem Highway.


AREA 3
South of Arnhem Highway.

Delivery Schedule
Areas: 1, 2, 4, 6, 8 Daily
Area 3 Hinterland Tuesdays, Thursdays
Area 5 Noosa to Gympie Mondays, Thursdays
Area 7 Northern Rivers Hinterland Mondays, Thursdays
Area 9 West of Toowoomba Wednesdays, Fridays
Area 10 Toowoomba to Warwick Tuesdays, Thursdays

NOTE: Weekly run south from Warick to Tenterfield is also available.

Boundary Points


AREA 1
Bound by Yatala in the south, Caboolture River in the north and Ipswich in the west.


AREA 2
Bound by Yatala in the north, Tweed River in the south and Canungra to the west.


AREA 3
Bound by Peak Crossing in the north, Rathdowney and Springbrook in the south, Yangan and Fordsdale in the west.


AREA 4
Bound by Caboolture River, Kenilworth in the west and Tewantin in the north.


AREA 5
Bound by Tewantin in the south and Kenilworth in the west and Gympie in the north.


AREA 6
Bound by the Tweed River in the north, Murwillumbah in the west and Lismore and Ballina in the south.


AREA 7
Bound by Murwillumbah in the east and Lismore and Casino in the south, Kyogle in the west and Rathdowney in the north.


AREA 8
Bound by Ipswich in the east, Peak Crossing in the south, Caboonbah and Haden in the north, and MtTyson in the west.


AREA 9
Mt Tyson in the south and Cecil Plains and Dalby in the west, Oakey and Moola in the east.


AREA 10
Cecil Plains and Millmerran in the west, Stanthorpe in the south, Yangan to Fordsdale in the east.

Delivery Schedule
Area 1 Metropolitan Daily
Area 2 Outer Metropolitan Daily
Area 3 Murray Bridge Tuesdays, Thursdays
Area 4 Fleurieu Fridays
Area 5 Langhorne Creek Thursdays
Area 6 Riverland Mondays, Wednesdays, Fridays
Area 7 Copper Triangle Tuesdays, Thursdays
Area 8 Port Lincoln Mondays
Area 9 Clare Wednesdays

Boundary Points


AREA 1 - The Metropolitan Area

Bound by Two Wells and Port Gawler in the north and from there by a line drawn to connect Willaston, Tea Tree Gully, Clarendon, Willunga and Sellicks Beach.


AREA 2 - Outer Metropolitan Area
Bound by a line drawn to connect Pinery, Owen, Alma, Tarlee, Kapunda, Angaston, Eden Valley, Mount Pleasant, Harrogate, Callington and Strathalbyn to Goolwa via the Strathalbyn to Goolwa Road, along the south coast to Victor Harbor, Encounter Bay and across to Yankalilla and Normanville.


AREA 3 - The Murray Bridge Area
Bound by a line drawn to connect Strathalbyn, Callington, Mount Pleasant, Palmer, Mannum and following the River Murray south through Murray Bridge, Tailem Bend and Wellington.


AREA 4 - The Fleurieu Area
Bound by Encounter Bay, Yankalilla and Normanville.


AREA 5 - The Langhorne Creek Area
Bound by a line to connect Goolwa, Currency Creek, Strathalbyn, Langhorne Creek, Lake Plains, Milang, Clayton and Finniss.


AREA 6 - The Riverland Area
Bound by the Sturt Highway connecting Nuriootpa, Blanchetown, Kingston on the Murray, down to Loxton, around to Renmark, Monash, Overland Corner, Cadell, Morgan, and Kapunda in the north.


AREA 7 - The Copper Triangle
Bounded by the coast from Middle Beach up to Port Wakefield along the Copper Highway through Kulpara, Paskeville, Thrington to Kadina. Down the Moonta Kadina Road to Moonta across to Port Hughes then up the coast taking in Moonta Bay, Warbuto, Wallaroo, North Beach and back to Kadina and the Copper Highway back to Port Wakefield. Includes the area by line to Balaklava, Mallala and Two Wells.


AREA 8 - The Port Lincoln Area
Bound by the Lincoln Highway in the east connecting Tumby Bay and Port Lincoln, along the coast in the south to  Coffin Bay in the west, north via the Tod Highway to Cummins and returning to Tumby Bay along Bratten Way.


AREA 9 - The Clare Area
Bound by Pinery and Balaklava in the west up to Halbury then up to Armagh in the north across to Farrell Flat in the east. From there by line drawn south to connect Mintaro, Manoora, Saddleworth , Marrabel to Eudunda. Follow the Eudunda road back towards Kapunda west to Tarlee, Alma, Owen and Pinery.

 

Notes:
All delivery Areas are subject to change. Stratco Outback® areas and delivery days are different. Contact us for more information including delivery pricing.

General Delivery Schedule
Aeras 1-4 Daily
Area 5 Thursdays
Area 6 Tuesdays
Areas 1-2 Mondays, Wednesdays
Areas 3-4 Tuesdays, Thursdays, Fridays
Area 5 Thurdays
Areas 5 Mondays
Garden Shed Delivery Schedule

Boundary Points


AREA 1
Bound by the following suburbs and towns: Werribee, Wyndham Vale, Bacchus Marsh, Melton, Sunbury and Mickleham then via Donnybrook Road and Hume Freeway to Epping.


AREA 2
Bound by the following suburbs and towns: Hume Freeway to Donnybrook Road, Whittlesea, St Andrews, Yara Glenn, Ringwood, Bulleen and Kew.


AREA 3
Bound by the following suburbs and towns: Eastern Freeway, Balwyn North, Blackburn North, Ringwood, Lillydale, Montrose, The Basin, Belgrave, Narre Warren North, Monash/Princess Freeway.


AREA 4
Bound by the following suburbs and towns: Monash/Princess Freeway to Pakenham, then via Ballarto Road to Cranbourne South, Langwarrin and Frankston.


AREA 5
Bound by the following suburbs and towns: Frankston, Portsea, Balnarring, Hastings, Tyabb and Pearcedale.


AREA 6
Bound by the following suburbs/towns: Werribee, Lara, Geelong, Waurn Ponds and Moolap.

Delivery Schedule
Area 1 Metropolitan Daily
Area 2 Near Country  
  North Tuesdays, Thursdays
  South Coast Daily
  South Central Fridays
Area 3 Far Country  
  South Coast Tuesdays, Fridays
  South Central Thursdays

(Areas 2 and 3 are not shown on the map)

Boundary Points


AREA 1
North - Two Rocks and Chittering.
East - Pinjarra, Hill Top Line, Mundaring, Wundowie and Chittering.
South - Bouvard and Pinjarra.


AREA 2
North - Lancelin, Gin Gin, Northam and York.
South Coast - Bunbury, Busselton, Collie, Mumballup, Capel and Donnybrook.
South Central - Narrogin, Wagin, Arthur River and Williams.


AREA 3
South Coast - Dunsborough and Margaret River.
South Central - Kirup, Mullalyup, Balingup, Greenbushes, Boyup Brook, Bridgetown and Nannup.