Can I specify exactly where I want my order left?

The driver will always endeavour to carry out any specific delivery instructions provided and will place the materials where they believe is most appropriate. However, the placement of the goods being delivered will be at the discretion of the delivery personnel and will take into account:

• Site access
• Load size
• Product weight and dimensions
• Delivery vehicle capabilities
• Safety of the driver and members of the public

In general this will restrict all deliveries to the front of the property, inside the front boundary, or as near as possible to the front boundary if access to the property is not possible.

Many of Stratco’s delivery vehicles exceed 8 tonnes and may exceed the design capacity of typical residential driveways, footpaths, pavers, and grassed areas. As a result, delivery vehicles will generally not be able to enter your premises.

Please include any specific delivery requests at the time of placing your order. While we make every effort to accommodate requests, vehicle access beyond the front boundary is often not possible without risk of damage.

For deliveries requiring placement beyond the front boundary, you should ensure suitable assistance and/or equipment is available to manoeuvre the delivery on-site.

Full details regarding delivery access, placement, and liability are set out in Stratco’s General Terms and Conditions of Sale and Security Agreement.