Delivery Frequently Asked Questions
E-commerce Products
The estimated delivery time varies by product. An estimated delivery time can be seen on the product page once you select "Delivery". This estimated delivery time is also confirmed throughout the checkout process.
Custom Products
Lead time varies depending on the product. Please request a quote to learn more.
If you have any questions about the status of your order, please contact us.
For step‑by‑step guidance on collecting your order, please refer to our Pick‑Up Guide
Unfortunately, we’re unable to deliver orders to PO Box addresses. Please ensure a physical street address is provided at checkout to avoid delays.
To update your delivery address, please call us on 1300 165 165 during our trading hours.
You can view our current trading hours below.
For our e‑commerce products, delivery charges are calculated automatically and displayed at the checkout before you complete your order.
For custom‑made products, a member of our sales team will confirm the delivery charge with you prior to delivery.
Our deliveries are limited to the front of your property.
Your order will be left on your property if you are not home to collect it. Please call us on 1300 165 165 to discuss delivery options.