Refunds and Returns

Refunds and Returns Information


Can I return my order?

Non-Stratco manufactured products can be returned. Stratco manufactured products are unable to be returned.


Can I return my order at my local Stratco store?

Yes, if the order is for non-Stratco manufactured product you can return it at your local Stratco store.


How do I return my order?

Non-Stratco manufactured product can be returned at your local Stratco store or we can arrange a courier to pick up the order, at your expense. To arrange the pick up of your order you can email or call 1300 185 185 between 7.30am and 5.30pm Monday to Friday, 8am to 5pm Saturday or 9am to 5pm Sunday and public holidays (CST).


Do I need a receipt to return my order?

Yes, you will need a copy of your receipt to return your order.


Who pays the courier fee associated with the return?

If you decide to return your order you will be charged the courier fee.


How much is the courier fee?

The courier fee for returning non-Stratco manufactured product will be equal to the delivery charge that is shown on the order invoice.