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Coronavirus Update


COVID-19 (Coronavirus) South Australia Update:

South Australian Stores Reopening Sunday November 22
All South Australian stores resume standard trading hours from Sunday November 22.

Please click here to find trading hours for your local store.

COVID Safe Shopping And Additional Hygiene Measures
First and foremost the health and wellbeing of our people is paramount and accordingly, we have adopted the guidelines provided by the South Australian Government, Federal Government and the Department of Health.  This includes our team members being encouraged to wear face masks in store (per government guidelines this is not mandatory). We have also implemented additional cleaning and sanitisation measures that we believe are necessary in our stores and facilities to mitigate the risk posed by Coronavirus.

Phone Orders and Customer Service 1300 165 165 (Monday – Saturday 8am to 5pm, Sunday 9am – 5pm)
Our friendly customer service team will continue to service incoming phone calls to; answer questions, design your dream outdoor product, prepare quotes, and take your order over the phone. They can also assist with the HowTo knowledge and advice for your outdoor living projects.

Delays on manufactured products
Our manufacturing and facilities were temporarily closed, causing delays on collection and delivery of all manufactured goods, including:
- Roofing
- Flashings
- Gutters
- Fencing
- Sheds and Garages
- Patios

We are working hard to recover from the production hiatus and we’re confident that we’ll be back to hitting regular lead times very shortly.

Trade Customers
Trade orders can be placed by phone on 1300 165 165 (Monday – Friday 8am to 5pm).

More Information
Our position is to continue to monitor the situation daily and act in a balanced but decisive manner and always in the best interest of our people and customers.  We will continue to communicate updates to you as and when appropriate.

We thank you for your ongoing support and custom, it is greatly appreciated.  Please contact our friendly customer service team on 1300 165 165 (Monday – Friday 8am to 5pm, Saturday 8am – 5pm, Sunday 9am – 5pm) if you would like any further information.

Kind regards

Mark Moore

South Australian State Manager