COVID-19 (Coronavirus) Western Australia Update: All Stores Open With No Change To Trading Hours
All WA Stores Remain Open All WA stores will continue operating with normal trading hours through the April 24-26 COVID-19 lockdown. Our stores will be open with normal trading hours Saturday April 24, with the exceptions of Broome and Busselton who remain closed on Saturdays. All WA stores will be closed Sunday and Monday for the Anzac Day public holiday. We plan to continue trading as usual Tuesday April 27.
Covid Safe Shopping And Additional Hygiene Measures First and foremost the health and wellbeing of our people is paramount and accordingly, we have adopted the guidelines provided by the Western Australian Government, Federal Government and the Department of Health. We have also implemented additional cleaning and sanitisation measures that we believe are necessary in our stores and facilities to mitigate the risk posed by Coronavirus.
Non-Contact Shopping At stratco.com.au Or Phone 1300 165 165 If you would prefer to stay at home, you can still shop online at stratco.com.au or over the phone on 1300 165 165. You can either click & collect from your local store during opening hours, or have your purchase delivered to your door. We will continue to offer non-contact options for those who require this service.
Phone Orders and Customer Service 1300 165 165 Monday - Saturday Our friendly customer service team are ready to take your order over the phone Monday to Saturday. They can also assist with the HowTo knowledge and advice for your outdoor living projects.
Trade Customers Trade customers are welcome to come into our store, or if you prefer, orders can still be placed by phone on 1300 165 165 Monday to Saturday. We will prepare your order for non-contact collection during store opening hours if required.
Non-Contact Collection Process We will continue to offer non-contact collection for those who need it. Orders will be available for collection during store opening hours. Please call us when you arrive. A team member will collect your products and place them safely before leaving to allow you to secure your load in isolation.
More Information Our position is to continue to monitor the situation daily and act in a balanced but decisive manner and always in the best interest of our people and customers. We will continue to communicate updates to you as and when appropriate.
We thank you for your ongoing support and custom, it is greatly appreciated. Please contact our friendly customer service team on 1300 165 165 Monday to Saturday if you would like any further information.
Josh Scholefield Stratco Western Australia State Manager