COVID-19 (Coronavirus) ACT Update: We're Here For You
We're Open For Collections If you need anything, our Fyshwick store is open for order collections. You can place orders or request a free quote online at stratco.com.au or over the phone on 1300 165 165. Trade customers can still come into the store for essential supplies.
Covid Safe Shopping And Additional Hygiene Measures First and foremost the health and wellbeing of our people is paramount and accordingly, we have adopted the guidelines provided by the ACT Government, Federal Government and the Department of Health. We have also implemented additional cleaning and sanitisation measures that we believe are necessary in our stores and facilities to mitigate the risk posed by Coronavirus. Each store has responded accordingly, please respect the measures put in place by Stratco Management.
Shop online at stratco.com.au or phone 1300 165 165 Online shopping is available at stratco.com.au 24/7 or over the phone on 1300 165 165 (7.30am – 5.30pm Monday to Friday, 8.30am - 1.30pm on Saturdays). You can either Click & Collect from your local store during modified opening hours, or have your purchase delivered to your door. We will continue to offer non-contact options for those who require this service.
Phone Orders and Customer Service 1300 165 165 Monday - Saturday Our friendly customer service team are ready to take your order over the phone 7.30am – 5.30pm Monday to Friday, 8.30am - 1.30pm on Saturdays. They can also assist with the HowTo knowledge and advice for your outdoor living projects.
Trade Customers Customers are welcome to come into our store for supplies, or if you prefer, orders can still be placed by phone on 1300 165 165 7.30am – 5.30pm Monday to Friday, 8.30am - 1.30pm on Saturdays. We will prepare your order for non-contact collection during store opening hours if required.
Mental Health And Trade Support Services We recognise the imact of COVID-19 has been significant for many of our customers and their families. The HIA have put together a range of great resources in partnership with BeyondBlue that you may find helpful.
More Information Our position is to continue to monitor the situation daily and act in a balanced but decisive manner and always in the best interest of our people and customers. We will continue to communicate updates to you as and when appropriate.
We thank you for your ongoing support and custom, it is greatly appreciated. Please contact our friendly customer service team on 1300 165 165 Monday to Saturday if you would like any further information.